terms and conditions

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1. Applicability 1.1 These General Terms and Conditions (hereinafter: "Terms") apply exclusively to all offers, orders, and agreements of VAN DAM, to the exclusion of any other general terms and conditions. These Terms will be provided to you upon request. 1.2 Acceptance of an offer or placing an order implies acceptance of these Terms. 1.3 Deviations from these Terms can only be made in writing, in which case the other provisions remain unaffected. 1.4 All rights and claims stipulated in these Terms and any subsequent agreements for the benefit of VAN DAM are also stipulated for the benefit of intermediaries and other third parties engaged by VAN DAM. The agreement is only concluded upon acceptance of your order by VAN DAM. VAN DAM reserves the right to refuse orders or impose certain conditions on delivery, unless expressly agreed otherwise. If an order is not accepted, VAN DAM will notify you within two (2) working days after receiving the order.

   
   

2. Prices/Offers 2.1 All offers from VAN DAM are non-binding, and VAN DAM expressly reserves the right to change prices, especially if necessary due to legal regulations. 2.2 All prices are in euros, inclusive of VAT, and exclusive of shipping costs and options. 2.3 If an item is incorrectly priced due to a human error, vandamluxury.com reserves the right to cancel the order.

   
   

3. Returns 3.1 If the item you ordered is not quite what you expected, you can return it within 14 days, properly stamped, to VAN DAM at Zesstedenweg 127, 1613 JC Grootebroek, Netherlands. Clearly state your order number and address in the return shipment. You can only return items in their original unopened packaging. We will confirm receipt of your return shipment via email and refund the purchase amount within 30 working days. We only accept undamaged and unused items. Return notifications received later than 2 weeks cannot be accepted. Unstamped returns or unnotified returns will also not be accepted.

   
   

3.2 You are required to check whether the items delivered to your home meet the order. If not, you can notify VAN DAM via email or WhatsApp within 8 days, explaining why the item does not meet the requirements. VAN DAM will replace the item or refund your payment if it is proven that you do not accept the item for valid reasons. If you are missing an item in your order, you must also report this within 8 days, and VAN DAM will either send the missing item or refund its payment. VAN DAM may request photos, etc., for this purpose.

3.3 In the exceptional case that you receive an item that does not meet the order, VAN DAM reserves the right to replace the item with a new one or refund the amount paid. VAN DAM will bear the return shipping costs in this case.

3.4 If you are returning something, follow these steps: • Package the items to prevent damage. 3.5 Refunds will only be made to the original account used for payment. 3.6 Returns sent back without following the return procedure will not be accepted. 3.7 Packages rejected at the door without prior consultation will be treated as returns because VAN DAM will be charged for the return costs.

1. Payments 4.1 Payments via iDeal, Afterpay, credit card, etc., or bank transfer must be made in advance. Orders can be collected. 4.2 If you order from a country other than the Netherlands and we also need to ship to this country, you can use your right to an intracommunity delivery. You must notify us of this within 24 hours of placing the order, so that we can always process it administratively correctly. Any refunds will be made in the same way as the payment was made.

   
   

2. Delivery The delivery times specified by VAN DAM are indicative only. Exceeding the stated delivery period does not entitle you to compensation. However, if the delivery period exceeds 30 days, you are entitled to cancel the order or terminate the agreement to the extent necessary. Any amounts already collected will be refunded by VAN DAM within 30 days. If the delivery address provided to VAN DAM is incorrect, and the package returns, the shipment will be treated as a return, and return costs will be deducted. If an order is not delivered, we will have our shipping business investigate this for us. Their outcome is binding on us. If something is missing from your order, we will send it if possible. If the purchase amount is lower than the shipping costs, we will refund the purchase amount.

   
   

3. Retention of Title The ownership of delivered products only transfers if you have paid all amounts owed to VAN DAM under any agreement. The risk of the products passes to you upon delivery.

   
   

4. The warranty is determined by applicable law, under which, in case of defects, the products can be exchanged or repaired. If a product cannot be repaired or if the replacement product also

   
   

The purpose of this Global Privacy Policy (the "Policy") is to describe how LifingWorld/VAN DAM , a Dutch company with registered office at Zesstedenweg 127 , 1613jc Grootebroek,  The Netherlands and/or its affiliates (“VD"), each in their quality of controller, process personal information about its clients and prospects in order to provide you with the best possible service.

You can get the name and address of the entity acting as data controller in your jurisdiction, Zesstedenweg 127, 1613jc Grootebroek, The Netherlands

LifingWorld/VAN DAM and/or Your responsible local VD entity, as described in this Policy (hereinafter: "We", "Our", or "Us") collects, stores, processes, uses and discloses personal information about you in connection with your use of VDweb sites, VD apps, your use of our connected products (if and when available), or when you visit our stores or visit our social media pages, in your jurisdiction.

1. What type of personal information do we collect?

For the purposes described in this Policy, VD may collect the following categories of personal information:

a) Identification and Contact information (such as name, address, phone number or e-mail address), when you are willing to provide them for instance to sign up for an online account or fill out a customer information card in store, to participate in an event, to make a purchase, , or ID information necessary when you request a VAT-refund or a “click and collect” service in store .

b) Payment information: for instance credit card details, bank account numbers, paypal account details or other payment details which you must provide to receive products or services you have ordered from us

c) Demographic information like your gender and birthday.

d) Your image when you visit our stores (as CCTVS are in place), or Your voice when you call VD Clients Services (since your call may be recorded)

e) Preferences and interests which you choose to disclose in the course of your privileged contacts or encounters with our client advisors (which may include your preferences about our collections or other luxury brands, your size, your lifestyle, or basic information on your family circle)

f) information, which may include health information, related to possible adverse effect caused by our cosmetic products

g) Information you submit or post in a public space, on our social media pages or our websites, for example for a product review.

h) Information about your purchases online or in stores. This could include the products you purchased and their prices.

i) If you use our web sites, we may collect information about the browser you are using, and your browsing behaviour.

j) If you use our mobile app, we may collect your GPS location, subject to your consent when required. We might also look how often you use the app and where you downloaded it. We may collect information about the browser you are using, and your browsing behaviour.

k) If you use our connected products, we may collect information regarding your use of such products (such as which features on our product you use the most, or battery level information), as well as geolocation information if necessary to provide you the service you requested;

l) We may also collect information posted on third party websites or social media platforms about VD products and services, when necessary for the purposes defined hereunder. 

Your personal information is collected either directly from you (e.g., if you create an account on one of our sites/apps or make a purchase or otherwise interact with our client advisors in stores or with our VD Client Services), or from you passively (e.g., when using tracking tools like browser cookies), or from third parties (e.g. through social media platforms).

If you choose not to submit any personal information when requested to perform a contract or when required by law, you will not be able to receive the product or service you ordered or otherwise register on our web sites, apps or other media.  

How do we use your personal information?  

We use the information described above for the purposes specified at the time of collection or hereafter in this Policy:

a) to improve our understanding of your interests and concerns, and to improve our understanding of your use of our products: we may use your information to make our website, apps and products/services better. We may use your information to customize your experience with Us and to tailor our marketing activities to fit your needs and interests as we believe that it is also in our legitimate interest to better serve you and respond to your needs.

b) to provide you with our connected services, to process your order, respond to your requests or questions, and manage your complaints: for example, we use your information to process your order and deliver your products. Or, we may use your information to send you information you requested, or to communicate with you about your account or our relationship: we may contact you about changes to the Site or about service updates. We may also contact you about feedback or about this Policy or website terms. In such case, your information is processed to perform the contract we have with you.

c) for security purposes: we may use information to protect Our company, Our customers, Our associates, and Our websites or apps against fraud, theft or any wrongdoing which may affect our activity as it is our legitimate interest to ensure the security of our activity online and offline.

d) to manage the possible adverse effect caused by our cosmetic products in accordance with our legal obligations as cosmetic manufacturer.

e) for anti-counterfeiting purposes, and fight against illegal resale channels for VD products in violation of VD's general terms and conditions of sale and VD's selective distribution network (by monitoring in particular, quantities or frequency of products purchased), as it is our legitimate interest to protect against online counterfeiting and preserve our distribution network.

f) for marketing purposes: we may use your information to contact you, subject to your consent when applicable, about new products and special offers we think you will find valuable.

g) for analytics purposes, we may use your information to analyse the e-reputation of VD or Our products and to measure the effectiveness of our online or offline campaigns or events, as it is our legitimate interest to preserve VD's image and optimise our marketing campaigns.

h) other purposes: we use information to maintain transaction and other business records for legal, administrative and audit purposes. We also use information to meet legal, insurance and processing requirements.

Who do we share your personal information with?

We do not disclose or otherwise share your personal information We collect, except:

a) with Our parent and affiliated companies within VAN DAM Group of Companies: only authorized personnel with a need to know have access to the information, for purposes of internal audit, billing or administrative and to provide you with the same level of services around the world. 

b) with service providers and agents who perform services on Our behalf: for example, We share information with vendors who send emails for Us. We may also share personal information with service providers that help Us operate our websites.

c) with banks or other online payment services companies.

d) Subject to your consent, with Our business partners: for example We will share information with third parties who jointly sponsor an event or promotion with Us. ;

e) with any third party as part of any business restructuring or reorganization (including dissolution or liquidation). This includes if We are merged of all or part of Our business or assets are transferred, assigned or sold.

f) when We are required to do so by law or when it is necessary to comply with applicable law: for example We might share information to respond to a court order.

Tracking tools and use of cookies

We may collect certain information through cookies, web beacons and other automated means. A cookie is a text file which is stored in a dedicated area of your device’s hard drive, for instance when you visit online service, when you read an email or while installing or using a mobile app. A cookie allows its sender to identify the device on which it is stored during the period of validity of consent, which does not exceed 13 months.

What type of cookies do we use?

a) Some cookies may be functional to collect information which will allow Us to facilitate your browsing such as languages preferences, memorizing log-in, or saving the content of your shopping basket or wish list.

b) Other cookies also collect information on your behaviour by collecting referring URLS (where our visitors come from, which banners they clicked on and which directed them to our website), pages accessed, times of websites visits. Such information will allow Us to enhance our web sites and apps, have a better understanding of the products and services you would prefer, and offer you more personalized communications and/or more personalized content on our website or our applications.

c) We also use cookies for web analytics to measure the web sites activity and determine the areas of the web sites which are the most visited, hence improving visibility of our content.

d) We use cookies to ensure security of online transactions/purchases through device fingerprinting, which allows to identify certain aspects of the equipment used to place an order.

e) Our websites or apps may contain third party cookies (delivered by advertising agencies, analytics providers, etc.) enabling them to collect browsing information on your Devices, including to measure the efficiency of our advertising campaigns on third party websites. Third party cookies are subject to said third party privacy policies. We hereby inform you about the purpose of these cookies and how you can manage them, to the extent we are aware thereof.

f) We may include in our website or apps the possibility to share content with third parties or to let other persons know you browsed our website. Such is the case for instance of “Like” and “Share” functionalities offered by social network platforms (“Facebook”, “Twitter”, etc) .

Social networks which offer these functionalities may identify you even though you do not use these functionalities on our website. Indeed, such functionalities allow social network platforms to track information about your browsing on our website whenever your social network account is active while browsing our website.

We do not control how these platforms collect your personal data while you are browsing our website. We invite you to read the Privacy policies of these social networks to find out how they use information they collect (including for advertising purposes) through these buttons. These Privacy policies should provide you information about how to manage your preferences on your social networks account. 

Acceptance of cookies

Except for functional or security cookies, the use of cookie on a Device depends on the user’s choice, which can be made and modified freely and at any time. 

You can manage cookies  by setting your browser to accept or reject cookies on your Device, either globally or cookie by cookie. Settings that you make may change your internet browsing capacity and may sometimes alter your ability to access to certain services that require the use of cookies.

Such is also the case if we or one of our business partners can no longer recognize the type of browser your Device is using such as language, display settings or country / region of connection. We cannot be held liable for the minimized access to our services as a result of cookies you previously deleted or rejected.

How to manage cookie settings in your browser?

Each browser has its own cookie management system, as described in the “Help” menu of your browser, where you will be provided with all necessary information about how to set your preferences. 

If you share your Device with other people and the Device operates several browsers, we cannot guarantee that personalised services and advertisement designed to match your personal use of the Device (if such personalised services and advertisement are available) will correspond to your own use and rather than someone else’s.

Transferring your personal information

Information We collect about you may be transferred to, stored and processed in countries / regions where a VD entity is located to ensure you may benefit from better services wherever you visit us and for the purposes defined in this Policy. 

We may also transfer your personal information to the service providers involved in the maintenance of our web sites, apps or social media or any other tool used for the processing of our clients or prospects information.

Some recipients are located in third countries / regions which are considered as not providing the same level of data protection as the EU country in which you provided your information .

When we transfer your information, we will protect and provide adequate protection for the transfer of your personal information to recipients in those countries / regions by entering into data transfer agreements based either on the European Commission standards clauses (as they may be revised or replaced by the EU Commission or supplemented by additional measures when required) with such data recipients or any other valid transfer mechanisms that may be available in the future.

You can obtain a list of the relevant third countries / regions and copy of these safeguards upon request. 

Retention period

Your personal information will not be kept in a form that allows you to be identified for any longer than is reasonably considered necessary by VD for achieving the purposes for which it was collected or processed or as it is established in the applicable laws related to data retention periods. The data retention term of Your personal data collected by Us is determined per purpose of data processing according to the following criteria:

a) Data collected for the specific purposes defined in Article 2 will be stored only:

- For three (3) years since our last contact, if You are a prospect (i.e. you have not made any purchase with Us but You are interested by VD) or

- For the duration of your commercial relationship with VD and 10 years thereafter, if You are a client (ie You have made a purchase of Our products or services),

- except some specific processing which have shorter retention period: the images collected in stores by CCTV systems which are stored for the retention period specified in the store; the telephone conversations with our Client Services which are stored for the applicable legal retention periods.

b) Your personal data will then be archived to be used: in the event of a litigation or dispute for the statute of limitation term applicable to the related purpose;

c) If a judicial action is initiated, the personal information may be stored until the end of such action, including any potential periods for appeal, and will then be deleted or archived as permitted by applicable law;

Your personal data are then anonymized or deleted 

Your rights

You may request access to the personal information we maintain about you. If you request such access, we will provide you with all the information as required by law on the purposes of the processing, categories of data processed, categories of recipients, data retention term, etc.).

You may also obtain a copy of any personal information that We hold about you in our records in a format compatible and structure to allow you to exercise your right to data portability when the processing is based on your consent or on the performance of an Agreement between you and Us.

You can also provide general or specific instructions on how your personal data should be processed and may be used, after your death.

You may also request that We correct, amend, erase, any information which is incomplete, out of date or inaccurate.

You can request the deletion of your Personal information (i) if your personal information is no  longer necessary for the purpose of the data processing, (ii) you have withdrawn your consent on the data processing based exclusively on such consent,  (iii) you objected to the data processing, (iv) the personal information processing is unlawful, (v) the personal information must be erased to comply with a legal obligation applicable to VD. VD will take reasonable steps to inform the other entities of the VD group of such erasure.

You can request the restriction of the processing (i) in the event the accuracy of your personal information is contested to allow VD to check such accuracy, (ii) if you wish to restrict your personal information rather than deleting it despite the fact that the processing is unlawful, (iii) if you wish VD to keep your personal information because you need it for your defence in the context of legal claims (iv) if you have objected to the processing but VD conducts verification to check whether it has legitimate grounds for such processing which may override your own rights.

You also have the right to lodge a complaint with the competent supervisory authority.

Our Data Protection Officer contact details are vandam.original@gmail.com.  When your information processing is based on your consent (for instance when you accept to receive communication materials), You may withdraw any consent you previously provided to Us at any moment, without affecting the lawfulness of processing based on your consent before withdrawal.

When your information is processed to pursue our legitimate interests, you may object to such processing, if Our legitimate interest may be overridden by your interests and freedom).

To exercise these rights, please contact us at: vandam.original@gmail.com, and we will respond. 

Protecting your personal information

We will provide an adequate level of protection for the personal data and make sure that appropriate technical and organizational security measures are in place to protect the personal information (including education and training of relevant personnel) against accidental or unlawful destruction, accidental loss or alteration, unauthorized disclosure or access, and against all other unlawful forms of processing.

However, to the extent that the Internet is not completely secure, we cannot guarantee that any of your personal information stored or sent to us will be completely safe. We encourage you to use caution when using internet to access our web sites, apps or social media.

Children

Our web sites and apps are not directed to children. We do not knowingly collect personally identifiable information from children without permission from a parent or guardian, unless permitted by applicable law.

You must be at least sixteen years old to provide Us with your personal information and eighteen years old to engage in transactions on our store or websites, or apps. By engaging in transactions with us, you affirm that you are at least eighteen years old and are fully able to enter into and be legally bound  by such transactions

If we are notified (by contacting Us at at "Contact Us") or learn that a minor has submitted personal data to us through our media or otherwise, we will delete such personal information. 

Third party sites

We may link to third party sites or services We do not control and which are governed by their own privacy policy. This Policy does not apply to those third party sites. We strongly advise you to check the privacy policies of all third party sites you visit to find out how they are treating your personal information.

Changes to this policy

Our Policy may change from time to time to reflect changes in Our processing of your personal information. We will notify you of any material changes as required by law. We will post an updated copy on the Site.

Contact us

If you would like Us to update the information We have about you or your preferences, or if you have any questions about the protection of your personal information please contact Us by email at vandam.original@gmail.com